sylvia m.

I'm sick and tired of dealing with these greed mongers. My account was on autopay with paperless billing, so I don't always notice when they literally double the price. Then you have to call these a$$holes and threaten to cancel service before they will take you back to a reasonable rate. Then you have to go through the same bull$hit next year when the price doubles again.

I've been trying to cancel for 2 months now. Finally got it done today! It took about 45 minutes with several calls to 3 or 4 of the different customer service numbers.
I kept getting stuck in a loop with the bot asking same questions so it could "transfer me to the correct number". Then I'd get same bot with asking same questions so they could transfer my call. This went on over and over and over again for 15 minutes until I hung up and called a different customer service number from the ATT website. Same annoying issue on 3 different numbers. Finally tried I found on google that wasn't listed anywhere on ATT. I got through to a human being on first call and the $#*! hung up on me when I expressed my frustration at their irritating cancellation process. Called back again and this time I bit my tongue and kept saying no thank you no thank you no thank you until they finally cancelled my service. Yay! I'm done!

Doesn't matter if you order for pickup or delivery or if you just want to make sure the item is in stock before you head to the store. Doesn't matter which location either. I'm in LA so there are 3 stores within about 10 miles from home. Same story every time. If I order online for pickup I get confirmation then get to the store it's15 minutes waiting for the bumbling fools "in the back" to bring it out. There were a couple of times they couldn't even find the item because it was actually sold out despite confirming my order.

Other times, I've checked stock online first just to make sure they actually have what I want before heading to the store. Get there and it's not on the shelf. So then 15 minutes wasted trying to get someone to go "to the back" and find it. Sometimes they find it and sometimes it's actually out of stock. Sometimes they don't even know what I'm talking about. Can't pull up the website and show them because zero cell service in 2 of my 3 stores. Gotta step outside for reception. What's up with that?

Once I ordered 4 of same item for delivery and received each one packed separately in 4 different boxes, each box stuffed with packing materials despite each box was large enough to easily hold everything together. Other items in same order were also shipped separately in huge boxes with way too much packaging and received a week beyond the estimated delivery date.

Their cashiers are either rude or incompetent as often as not.

I've dropped a lot of money on their overpriced products. I'm over it. Same or similar products are easily available at Target or Amazon...usally for less money and always without all the hassle.