Mary R.

I'm filing a lawsuit against this scam of a company. I paid $279 for a protection plan on an $8500 rug. It covered pet stains. My dog had an accident and it took many phone calls and emails - 6 weeks later a carpet cleaner shows up, sprays something on it, and ls gone in 15 minutes. The result: the stain is 3X the size that it was. I took photos and the Protect All reps had to admit that the stain was MUCH larger. The rug is now ruined, months go by and no return emails on anything that I sent, no action after phone calls. Nothing. Finally, they approve a replacement of Aug. 25. Aug 27, the store where I bought the rug closes its doors. So now Protect All won't pay for the replacement. I will NOT walk away with a loss of an $8500 rug because Protect All took too long to get someone to get the stain out, and because they continued to neglect this claim, all of my correspondence, etc, the fault, and subsequent responsibility is on Protect All. Really a terrible, terrible company. Don't buy the protection plan from them.