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Road Scholar is the most "deaf" organization I've ever dealt with. First, they never think of the customer, just their bottom line. All rules are to their benefit. I cancelled a trip almost 1 year in advance and they could only say, you agreed to lose your $1200, too bad. How about referring your friends or giving us a donation? Also, provide us all your friends & families emails so we can bombard them as well. I'm so done with this company/non-profit. Buyer Beware!
Tip for consumers:
Don’t sign up unless you are ready to lose all your deposit money if you want to make a change over 130 days BEFORE your trip.
Mary W.'s review of Road Scholar earned 2 Very Helpful votes
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Hello!
Thank you for the feedback!
The Transfer & Cancellation policy is posted on each program's 'Dates & Prices' tab directly below the "What's included" list. The policy is reviewed during enrollment before the deposit is requested, and the policy is included in the enrollment confirmation notice/email. The policy is for participant-elective cancellations. Due to the policy, we encourage participants to purchase trip protection.
The cancellation and transfer fees are not meant to be punitive but cover the commitments we have made on your behalf with our providers, and the administrative costs associated with your enrollment. Road Scholar generates income through enrollments and contributions. Though we are not in business of making profits, we do need this income to stay in business and continue offering exceptional learning experiences. When someone cancels from one of our programs, the fee covers the administrative costs and commitments made to our providers. If we waive that fee, we have lost this income.
For referrals, we only ask for the name and postal address. By law, we cannot accept an email address from anyone other than the owner of the email address.
Please feel free to call us at 877-426-8056 or email us at contact@roadscholar.org if you have any questions or concerns.
Warmly,
Road Scholar