Matthew M.

I made a reservation for a Motel 6 for July on the phone. The number I called was *******090. The next day I noticed two charges on my Visa. I thought that I was talking to Motel 6 when I booked. The website implied that I was booking with them. The operator implied I was talking to a Motel 6 operator. They quoted a room fee which was higher than that which was posted but I accepted. The next day, I noticed both the original charge and a second administration charge on my Visa statement. The second charge was $19.00 for "administration" I was told when I called to cancel. I realized then that I had not booked with Motel 6 directly but with this reservation agency. The man did not tell me when I booked about an administration charge. Absolutely not. A day later, when I cancelled the reservation I was told it would take 7-10 days to get the refund. As for the second administration charge - they are keeping that. There was no mention of an administration charge when I booked the room and was constantly assured that I was booking with Motel 6 when I booked the reservation. This company is dishonest. Avoid doing business with them.