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MEGAN K.

Massachusetts

Contributor Level

Total Points
80

1 Review by MEGAN

  • MyBrittanys

12/1/21
Verified purchase

I placed an order in November and asked how long they estimated shipping would take. After receiving no response, I reached out to their FB page and asked there. Still no response, next thing I know the order was cancelled. I called their phone number and the woman was very rude and kept telling me that she didn't have time to answer my questions. She gave me multiple excuses about why my order was cancelled, none of which made sense and when I pointed it out she rudely told me that she didn't have time for me and told me to replace my order but that I wouldn't be able to ask any questions about it and then she hung up on me. I placed 2 more orders, one of which got cancelled immediately, however my money still has not been refunded for that even though I have an open PayPal claim from a week ago. My third (and final) order was also cancelled with no explanation. This has been the worst customer service I have ever experienced and I would not recommend them to anyone. The woman is clearly too stressed to be running a business like this and taking it out on her customers is only going to lead to trouble.

Tip for consumers:
Stay far, far away.

Products used:
I never received any of my orders.

Service

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