Literally being robbed by this company, I have only just noticed additional charges on my account. When I tried to explain to customer services, I was told it is my own fault for not calling sooner and checking my bills. It is broadband for god sake, set price for X months.; should not be fluctuating in price each month. I will not be dropping this on principle. They guy on the phone was the rudest agent ever. Smug and sounded like was on the toilet! Horrific.