Mercedes D.

Order number:*******1312

I purchased a divan bed set with mattress and matching headboard from this company and had a really bad experience:
1/ I did not receive an order confirmation email and had to call them to ask that I be sent an email confirming the order and order details.
2/ I was sent an incorrect invoice and had to call them to request that I be sent an invoice for my purchase. I was told I would be sent one - only to receive another incorrect invoice - leading me to call again.
3/ Although they advertise next day delivery, at the checkout process I was not provided with delivery dates to select...only to receive an email advising I would receive the items 2 weeks after the purchase. I had to call them and advise I would have no choice but to cancel my order as I needed the items prior to a set date and had to argue my case...
4/ The delivery personnel who brought the items had not been advised these items were sold with free assembly...I had to call them whilst the gentlemen were there to clarify matters and advised the delivery personnel I would reject the order unless the items were installed. The delivery personnel advised me that this company had done this to them before and had not paid them for the installation service.
5/ The damask divan set is of cheap quality.
6/ They sent me the wrong mattress! I ordered a 10-inch 1550 pocket spring memory foam mattress and was sent an 8-spring mattress which is utterly useless and so uncomfortable you may as well sleep on the floor. It is a disgrace they would sell such a mattress.

I am angry and disappointed and would absolutely not recommend this company

On 4 July 2020, I received a letter dated 22 June 2020 from Currys PC World Knowhow team signed by their Customer Services Manager. In this letter, I was thanked for buying an agreement from them, with said agreement due to expire on 28 June 2021. I was first confused and thereafter upset as my agreement with them(numbered BH2VJRTQ) had actually expired on 27 June 2020 (It had incepted on 28 June 2015), and I had not renewed that agreement nor bought any new term from them. Therefore, I was perplexed as to why I should be sent a letter thanking me for buying an agreement which would expire on 28 June 2021. I thought the letter was either sent to me in error or one of their employees simply made this up.

I called them today, 4 July 2020, on the number provided to me on the letter, *******4000 in order to clarify matters and was on hold for 28 minutes before I could speak to someone from their team called James. Within a minute of me introducing myself and explaining the matter, the call was interrupted. As I did not hang up the phone, I can only surmise that their employee hung up the phone? No one attempted to call me back... I also tried to email them and received a message telling me that my message was undeliverable as customer. Services@... couldn't be found. I tried to submit a complaint via resolver and got an automated message stating "This mailbox is no longer active, please visit our contact us page for further information on how to talk to us... /contact-us-1181-theme. Html". As a last resort, I forwarded the email I had previously sent and which was 'undeliverable' to another email address I found online for Currys in Ireland. I am not sure whether I will hear back from Currys about this issue. Needless to say that I am greatly concerned and Currys PC World Knowhow team have made it incredibly difficult to reach them should one seek to clarify an issue. This is just a very disagreeable experience.