I had a truly spectacular experience at the Brilliant Earth showroom. I made an appointment online, so when I went in I didn't have to wait in line. I went right to the counter, and started talking with a jeweler. My girlfriend has very particular tastes, and we had discussed what she'd want in an engagement ring in the past. I had taken notes, and I brought them in with me. I didn't really know much about the different types of gem cuts, quality of gold and other things like that, but the jeweler knew exactly what I was talking about right away, and helped me find the perfect ring!