M M.

I received a quote for tile and grout from the Sarasota Floor and Decor. I called to ask questions about the quantity I needed. That is, I called, and I called, and I called, and I called. No one answered the phone--ever! The next day, I called again and a man answered and went to get an employee in the design center. She was with a customer and said she would return my call within a half hour. She didn't! I called back again and again and left several messages. I finally got my order adjusted; the order preparation at the store was quick, and I received emailed pickup information. About two days later, a staff person called me at 8 a.m. to ask about my voicemail messages. Too late! If you are looking for communication between you and the staff at Floor and Decor--forget it. It's not going to happen.