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mongoo

Mongo O.

1
Level 1 Contributor

Contributor Level

Total Points
425

4 Reviews by Mongo

4/5/21

Most unprofessional and disrespectful staff I have ever encountered. Brad (Manager) is untrustworthy, unreliable and outright disrespectful. Left a restored Corvette there for new carpet, he said 2 days. Left it two weeks, got frustrated so I went back to check, nothing had been done, the car was uncovered (next to the headliner glue spray station) and yes it was all over the front of my new $10k paint job and one of his monkeys was using my hood as a foot stool while he tied his shoe. Brad laughed at me when I became angry and said "... it's just a shoe man. Geeze try to help someone out and look what you get."

They act as if they are all on drugs, they all look as if they are on drugs! Stay away!

2/18/21

Been a customer since 1981 when I started driving and my Father was a loyal customer for years before that. Never had any issues until lately and specifically in Southeast Tennessee. There was a complete lack of professionalism demonstrated by the shop manager and lead tech. The manager would bend your ear complaining about the poor pay and then burden you for hours with all of his personal problems. My particular classic vehicle had a week old paint job and other significant restoration work just completed and they scratched the paint over the front fender while leaning over the engine, without fender mats. They denied they caused the damage of curse but the vehicle went from paint and body to them for other mechanical repairs. The exhaust system was the worst hack job I have ever seen. The catalytic converter was from another manufacturer altogether, the muffler was installed "upside down and backwards" according to the other Midas shop in town, other emissions equipment was not correctly reinstalled and consequently was inoperative, the list of failures goes on and on. The other Midas shop in town laughed at the hack shop... I mean literally laughed, but said they would need to contact corporate and open a complaint to get authorization to order the parts and fix it there. After a couple of months of talking and waiting on them with no parts and no resolution, I gave up and took it to a competent mechanic who easily fixed the blunders created by Midas. Guess there really is no Nationwide warranty after all. It took me days and countless hours to get a "customer service" clerk on the phone and then all she could do was listen to my complaint and offered no resolution. Almost everything they touched I had to have done again somewhere else. Including a trip to the local pick and pull salvage yard to get a coil bracket they discarded when replacing the coil. Some issues I had them diagnosing they never could identify or resolve, which where subsequently easily diagnosed and fixed by another shop in town. The only reason I gave them two stars is the set of tires I purchased from them were really good tires and still in use on my truck. I would stay away from Midas for important repairs, at least in this part of the country.

2/16/21

After speaking at length with their consignment manager I decided to consign the cars for sale at their Nashville, TN location for the 90 days required in their contract. I let their consignment manager arrive at the asking price and agreed to the "Net Value" I would get if the cars sold. The minimum take for them is $2,000 for cars less than $20,000 and 12.5% for cars priced greater than $20,000. They priced my cars at 33% and 36% above the agreed upon net. One caveat you need to consider is that anything they "take" over net is theirs... period. I was reluctant to such high prices but was assured they were confident the cars would sell. They assured me that they were the industry experts, that they were more knowledgeable and capable than the competition and that my cars were in "... outstanding condition..." and "... best we have in our showroom for these years..." and they would sell. I called them a couple of times over the next 90 days and expressed concerns that they were only a short time away from contract expiry and they had only lowered the price $1,000. They told me at that time responses to the cars were "exciting" and be assured we were close to selling. In the end they never lowered the price any more so we were still over 30% commission rates, which is the reason the cars did not sell. They refused to come down any more, and never asked me to even negotiate a strategy with them. In my opinion my agreed upon net was a little optimistic on one of the cars and much lower than they expected on the other. Remember, they told me what the cars were worth, I followed their lead. I told them about a month into the contract I would be flexible if they would and that I wanted to sell these cars, not store them for 90 days. When I called to give them notice I would not renew as required by the contract and that I intended to be reclaiming my cars I was told there was no interest in the cars anyway, they were priced way too high and not worth that kind of money and I could come get them anytime. I feel like they were not honest and made promises to just secure a listing. In the end I wasted my time and my collector cars were out of my custody for 90 days, a risky move I will not repeat.

9/30/20

Poor quality products, unprofessional customer service. After 15 years of being a loyal customer i am done with them.

Mongo Has Earned 5 Votes

Mongo O.'s review of Streetside Classics earned a Very Helpful vote

Mongo O.'s review of Eckler's Corvette earned 4 Very Helpful votes

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