Monica M.

I placed an order 01/18 which consisted of three sweaters (one mentioned it was a pre order) and one valentines shirt. The entire order advised me that due to the pre order it will all ship at once 01/31. February 2, I called customer service to inquire about my order which they only mentioned fell a few days behind and my order would ship on Monday February 4. February 7, I called customer service again to inquire about my order, which at that point they advised me that the t shirt (Valentine's Day gift, I placed 01/18) was now out of stock and they would exchange it for something else. Needless to say, I was pretty upset because I order the entire order almost a month ago, that shirt was a pre planned valentines gift ( now I have to scramble for another gift) and at no point did they ever consider reaching out to me to advise me if this. In my opinion this was completely irresponsible and terrible business. I will not be ordering with them ever again, I advise any person reading this to consider what you order from them, I would hate for someone else to be going through what I am experiencing now.