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I purchased a watch through Chrono24 using a Trusted Checkout. But the process after that has been beyond frustrating.
The short version is that I bought from a well-reviewed seller in Germany, (I'm in the US), who then slow-rolled my entire post-purchase process. He sent me a faulty $1500 Omega watch. (The watch gets condensation buildup inside the crystal.) Then slow-rolled a warrantied repair. He requested I use FedEx to ship back to him and promised to pay my repair related shipping costs. He took ages to pick up the watch from German customs, then took ages to do the repair. By the time I got the Omega back, months had passed from the original purchase, and on top of this, the problem was not fully resolved.
I have been patient and polite, yet the seller has stopped responding to my messages and clearly knows I have no recourse beyond his own conscience. So long has passed since my purchase that I can not review the seller as Chrono24 has a short window in which to review, which I couldn't do properly until I had a working watch.
I went from being excited about Chrono24 to feeling like it's a huge waste of time and money. I strongly recommend against anyone I know using Chrono24 as it's far too risky to spend significant amounts of money, (my watch which is still not in the promised condition), has now cost me nearly $2000. 00 US). This is a massive level of fraud on the part of the seller and incompetence on the part of Chrono24. Don't take the risk!
Mw W.'s review of Chrono24 earned 3 Very Helpful votes
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I sold a BRAND NEW Uboat chimera on this site. Chrono24 asked me to set time and date watch twice...
Dear MW,
Thank you for your order and feedback. We regret to hear you had issues with your transaction. When purchasing through Trusted Checkout, you are given a 14 day period where you are able to make a return or report any issues with the order. The 14 days begins when the package is delivered and a return/report can be made at any point during those 14 days. Once an issue is reported to Chrono24, the funds are held in escrow until the issue has been resolved or an agreement has been made. Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team