I sent in one of my hearing aids for A replacement in February, and of yet to have my hearing aid, I've made more than multiple calls to different offices here in Los Angeles, and have called Florida. My wife and my stepdaughter have also called. When you speak to someone they're very nice but in the meantime, since February, I have no hearing aid. I missed my son's vows at his wedding. I'm a physician and have a hard time hearing my patients and I've basically have been suffering and beyond frustrated with Hearing USA. All they have to do is send the hearing aid back to me and they just don't. They even make appointments for me to go to an office in Santa Monica California, there is no one there. I will now have to go to court to sue to get to be able to hear.Don't trust their Niceties on the phone. They are completely disorganized.