Nattie P.

If you have a problem with your package, in my case its the packaging that this company uses which is a thick tape all around a small box they bunch a lot of matcha teas in there (thanks for making it secure but.), you run the chance of slicing your tea bags because there's no buffer between the box and tea bags. I asked them if they could change the packaging, like maybe add loose paper inside the box to avoid that problem. Instead they provide me instructions on how to slice the box open without damaging the content, a week later... I can see how important their customers are. (not) I'll buy my matcha elsewhere thank you! Absolutely ridiculous.