That it is impossible to check and control what they put in the packages - it's just a business to make money. Maybe someone got a good real tea but it was my first and last experience with TeaLyra. Instead of the ordered Margaret's Hope black tea, I received the garbage green tea with absolutely no taste and flavor. The orange pekoe I received had the same taste as Ahmad tea from the supermarket for a lower price. Hibi Uji Gyokuro green tea - no taste and flavor at all. I remember the taste of good tea even though I drank it many years ago. Unfortunately, Buyer Protection Organizations in my experience are useless and powerless and don't like to be approached. I'll try to get a refund and send back the tea but from the reviews, I read it looks like it doesn't work. We are defenseless against the likes of TeaLyra.