NICHOLA L.

This is the 3rd case we've purchased. First 2 were great, received as ordered and product itself is great. My son even dropped his phone from 14 stories and protected the phone. Now fast forward to 2024 and we ordered a new case. Wrong colour sent and they wanted me to ship back at my expense (from Canada) to request an exchange. This was their error and they should be paying for the cost to ship back and send back the correct one again at their full cost including duty. They are now ignoring my emails. Seems like someone in their logistics dept. needs to be fired as it's ruining their reputation of a great product. Our family was going to be life long Punkcase purchasers, but they have lost our trust. Other posts have confirmed this isn't a one of. It almost seems like they ship out whatever extra colours are not selling and basically say oops. And profit off of their customers. Even if you order again, there's no guarantee you'll receive what you ordered. Way too risky -- Shame on them! So disappointed in an American company based company too (NY)!

Check out was quick and easy. Hopefully shipping is the same experience and that we love what we ordered.