Punk Case

I thought I'd give them a chance. Big mistake, huge! Received totally the wrong item. Was told to write return to sender on parcel and send back, there was no return address on the box, plus I live in the UK. I've since returned the case, they won't refund return postage even though it's there error and have been waiting for over 3 weeks for alleged refund or actual case to be sent. They don't reply back to emails. Dealing with PayPal now for refund. Don't buy from these guys.

I shouldve taken note of the terrible reviews this company has received. I received totally the wrong item, and was told to write return to sender on parcel and send back. There was no return address on the box, plus I live in the UK. I've since returned the case (I eventually got a reply and address) they won't refund return postage even though it's there error and dont offer any support to return. Ive been have been waiting for over 3 weeks for alleged refund or actual case to be sent. They don't reply back to emails. Dealing with PayPal now for refund. Don't buy from these guys.

Been sent a cheap flimsy case that is nothing like my original order. Judging by the reviews I've been scammed.

DON'T BUY FROM THIS COMPANY!

If they cant get the color correct how can I trust them with my phone underwater. I was warned this company was poorly run. Sadly learning firsthand.

Sent wrong color case. $#*! customer service. Refused to send correct case I ordered or give refund unless I paid to ship their mistake back! These people are scamming people! This business needs to be shut down! They are crooks!

Total scam, don't buy!
They sent the wrong case - cheaper one - but refused to refund me.
They kept saying I needed to return it first - from UK to New York -but this would cost twice what I paid! So I was left without the case the bought, and no refund.

I've since seen v similar reviews, it seems like they do this alot - I assume it's a scam, they send out cheaper cases and hope you don't complain.

I was sent the wrong case and was told I could get an exchange or refund if I sent it back with a note and the order number. So I did weeks ago. I still don't have a case or my money back and I had to pay the shipping to send it back! I'm pretty sure this company is scamming people! Don't buy here!

I've bought 4 cases from them. The first 3 were excellent and arrived quickly, but the 4th... it never came. I contacted customer service, gave them the order number and screenshots from the shipping service that said they hadn't recieved the package. A month went by with no response. I contacted them again asking for it to be resent or for a refund. Still crickets. Thank goodness I had paid via PayPal because when I got no response from punkcase, I filed a claim with PayPal and got a refund. PayPal reached out to punkcase, punkcase sent them the bogus tracking number and said it had been delivered even though the shipping service had not recieved it. Basically, punkcase lied and tried to steal from a 4 time customer. I'm never purchasing from them again nor do I recommend them because of their unethical practices... unfortunate the company went this route since the cases were great and lasted a long time, but I can't do business with liers and thieves.

I ordered my case when I got a new phone. Waited and waited and waited for it. About 2 months tbh. I emailed customer service. They asked questions, one with every email I sent, and never contacted me with any kind of resolution. Then, another month later, the case shows up. Wrong color, but I could get over that. The charging piece inside the case breaks within 24 hrs. Never again.

This case feels cheap. The plastic gets oily easily, the obvious circle for the fingerprint scanner is irritating, but dammit it works. I want to hate this case, but it's the only one out there that actually has a screen protector built in and it's actually not that bad. Do I think it's worth the "permanently on sale" price of about $60? No. But, punkcase is the only company bothering to put out anything remotely dust proof so they can charge what they want. It's like car insurance. You hate it, you don't want it, but if you need it, you need it. I don't like this case, but I will buy another one.

This company has a Canadian website but ships from the US and is not upfront about this. I was charged $26 in duty for two cases by customs. When I received the cases they were the wrong colour- white instead of black/green. These of for two guys working in construction- white is not an option. When I contacted them they said to sent them back (I guess I am to pay for shipping) and they will send out two of the correct cases. I would assume I will have to pay for duty again. Why am I paying for their mistake? And if I request a refund I am out the duty I had to pay. This entire situation is infuriating.

This is the 3rd case we've purchased. First 2 were great, received as ordered and product itself is great. My son even dropped his phone from 14 stories and protected the phone. Now fast forward to 2024 and we ordered a new case. Wrong colour sent and they wanted me to ship back at my expense (from Canada) to request an exchange. This was their error and they should be paying for the cost to ship back and send back the correct one again at their full cost including duty. They are now ignoring my emails. Seems like someone in their logistics dept. needs to be fired as it's ruining their reputation of a great product. Our family was going to be life long Punkcase purchasers, but they have lost our trust. Other posts have confirmed this isn't a one of. It almost seems like they ship out whatever extra colours are not selling and basically say oops. And profit off of their customers. Even if you order again, there's no guarantee you'll receive what you ordered. Way too risky -- Shame on them! So disappointed in an American company based company too (NY)!

Never received the case I ordered. Also could Never get a response about the problem. Terrible company.

Purchased by my wife for me 2 weeks before Christmas. It showed up almost a month late. The case fits great, but the battery case stopped working after only a few charges. Now all it does is blink 4 lights. I did the troubleshooting of leaving it unplugged overnight and tried again in the morning. Tried different chargers and cables. Still not working.

Customer service is poor. Shipping times sucked. Product is faulty after a little over 2 weeks.

I do not recommend anyone this product at all.

I ordered a 50$ phone case never received it. Call the 1844 number no answer ever... I've sent 2 emails no response back

Punkcase cases are great cases if they send you the right one. Don't be a fool like me and order 3 times only to be ripped off by this this company 3 times. Take the time to read all the other negative reviews, trust me they are true. Punkcase is an unethical company that seem to thrive on ripping their customers off, some would even call it theft, you pay for 3 cases, they send only one and promise to send the missing 2, only to never send them or refund for the missing cases. They are an unethical company that should not be in business. Take your business elsewhere, Punkcase do not deserve your $$$.

So the cases are the best however do not directly order from them. Can get them cheaper on Amazon. Ordered from the company and got the wrong case, they wouldn't do anything about it. Tried one more time and it has now been a month and still haven't received my order. Company sucks!

I won't be taking this case off my iPhone 12 pro max, probably ever. They are married for the lost part. This case wraps this phone with procesion. It did take 2 months to get. But worth it. I paid 20 bucks for it and resolved all my concerns. Grab it.

I placed an order for 3 items from punkcase. Only 2 arrived, months have passed, to refund or item sent.

I purchased this case over a month and a half ago and the case never showed up I have received absolutely no shipping information to even track it. I contacted punkcase via email to get a refund and they keep telling me it takes 5-8 business days to ship. Well I get that but it's been way over that and nothing at all. I don't really like throwing away money for no reason. This has been the worst company I have ever dealt with.

This website is a scam. They sent me the wrong colour of the case I ordered. Offered me 20% off or asked me to return to case on my own dime for a refund. It would cost me more than the case the return it. Absolute scam of a company. Do NOT buy.

My husband ordered a case, we received wrong color and size. I spent money sending the case back and am still waiting for correct case. Can't speak with anyone when called and it is hard to get replies. We were sent a tracking number but nothing has been given to carrier for 6 days now. I email and wait.

Worst company ever
I bought twice from them & both times they send me the wrong items. First time they send me the wrong item after 2 month & gave me 10% discount which i accepted to avoid another wait. Second time also received the wrong item after more than 2 months, but this time i refused the discount & asked for a full refund. After 3 months now i did not get the refund nor the exchange for the right item.
My advice don't buy from them.