Chad W.

First I ordered a teal waterproof case. It came in the mail. It's missing the plug for the headphone jack so it isn't waterproof. The case is also the wrong color. I called the customer service number. That's when big red flags started. There's a voicemail box that's always full. What? What customer service department forwards you to a voicemail box that's always full during normal business hours? I finally, by some miracle, reached someone in customer service. I explained the situation and asked why they sent the wrong color case as well? She said they were out of the color I wanted. Wait what? So you just pick a case I didn't order and send it to me?!?! She said they'd said me a new case. I asked for an email specifying this and was told they don't do that. I was sent an email with a DHL tracking number. Which was obviously fake as it was stuck on showing it was enroute for two weeks. I called DHL they said I needed to contact PUNKCASE. After numerous attempts I haven't reached anyone and can't leave a voicemail as their voicemail is always full. They have an email option but I'm sure they'll ignore it. I'd give these thieves a zero if I could!