NICHOLAS G.

Shipping charges do not appear on the final order. Whyu not?

I wrote a negative review of DHL some months ago and was told it had been read by 11,891 viewers.
I hope those same viewers will read this comparatively positive review of DHL.

DHL is no different than USPS, FedEx, UPS, eBay or Pitney Bowes in not providing accurate or detailed information on their shipments and on occasion providing blatantly false information. 80% of most Customer Service Reps are dismissive and/or rude. I applaud the 10-20% of them who sincerely do wish to help, but are restrained by institutional policy to make complainants go away by not even providing their own employees with access to the information that they may need. Added to that is the problem with AI robots and scripted technologies attempting to answer your enquiries. Those "AI"s often amount to "Arrogant Ignorance." Shippers do not want to provide any information on shipping problems since that might negatively impact their business. Consequently they regard it as "proprietary information." After several FOIA requests to the USPS they would not provide statistics on the actual help they gave on average to searches, shipment transit times, sorting equipment damage, damaged and/or lost items. Recently Ebay would not provide information on why a shipment to Spain was returned by Spanish Customs even though Ebay has access to DHL and Pitney Bowes who prepared the documentation. Do they wish to correct the root causes of shipping problems? Or do they wish to simply ignore them? Here is the illegible documentation I received so far...

My advice is to do your own research on the shipment you question. Contact all the shippers who handled your item. Keep records of all your calls and investigations and provide the shippers with all that information. Escalate, escalate, escalate. Ask for complaint and ticket numbers. Ask the names of the people you speak to and where they are located (what country)? Keep a record of all of this.

Confirm for yourselves whether my experiences match yours.

Advertising, Public Relations, Persuasive Technologies, PSYOPS and MISO are all varying technologies of obfuscation, mis/dis/information and propaganda. CAVEAT EMPTOR.