Nu N.

I booked a flight from Shanghai to Bangkok for departure on March 11th leaving Shanghai at 8:45 am. I arrived at the airport at 6:20 am and at 7:50 am all passengers waiting in line at the check-in counter were told that our flight had been canceled. I contacted trip.com to inquire about how to get a refund for the two flights I booked via their website. I was told that I would not receive a refund because it shows in their systems that the flight was not canceled. After an hour of going back and forward with the rep, she said she would apply for a refund with the airlines. I receive an e-mail the next day saying that Ctrip is sorry to inform me but my refund was rejected by the airline. I called after I received the e-mail and was told by the rep that the flight showed that it arrived in Bangkok and was not canceled. I told the lady I have pictures and videos to prove that the flight was canceled. She said I needed to contact the airline to get documentation showing that our flight was canceled. As I stated to her I did not book with the airline directly I booked with trip.com. I asked her to please call the airport and confirm with the airline that the flight was canceled. She placed me on hold for maybe two minutes return to the line and said no one is answering. Trip.com website states that if a flight is canceled due to the virus we are entitled to a refund. I'm not sure why Trip.com is refusing to give me back my money for a flight that the airline canceled the day of departure.

I put in a transfer and the very next day it was canceled without cause, I phoned worldremit to ask why and was told " I don't know", I asked if I could get my refund escalated because they have ALL of my money that was needed to pay a bill and to buy food and I was told MAYBE I will get it sooner then 7 days. My heart literally hurts for taking a risk on this company who now holds every single dime of my money and is now telling me to wait before I can have it back. Please, I'm begging all of you do not go with this company please save yourself the heartache i'm feeling right now.