Paige W.

Here is my rant for the day/month/year (hopefully)!
Do NOT use this terrible company! They are awful to work with and even worse to their customers! I have had nothing but issues with them! They are mean when talking to you on the phone, put you on hold constantly, don't help you with your issues, AWFUL company!

Our most recent issue being a tear in the couch that we have been told "isn't covered under the protection warranty". I have been on hold for 6 hours (not exaggerating) with the Protection plan people over the last month. Talked to supervisors, threatened attorneys,,cussed a lot, the whole nine yards. All this to be told "the damage is to extensive", "your husband and you didn't do what you could from it getting worse", "we cover tears and rips but your damage is a whole with tattered fabric".

My question is….if you don't cover this stuff, what DO you cover?!

This has been nothing short of frustrating!