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1. Scammers
It's a decent mix of fake ads and scammers who who don't have ads and reach out directly asking for your contact info
2. Time wasters
You can place your own personal ad detailing who you are and what your looking for. Be prepared for folks to get in touch who don't bother to read your ad. For instance, if you have a small pet, be prepared to be overwhelmed by an array of options that don't allow small pets.
(I suppose they think that you throw your small pet in the trash?)
3. Functional issues
There are certain features that aren't, like the aforementioned, mentioned. These features don't work on the app yet work on the website.
(It's a go figure it out for yourself bonus)
4. Breach of contract
In the event that you share your dissatisfaction, in the event your experience is quite negative, eventually a "manager" of customer service comes along and insinuates a ploy of brutal British condescension. Without requesting anything whatsoever, SpareRoom will take it upon themselves to cancel the service you paid for no longer providing "early bird" access to ads.
Businesses have an opportunity to grow as a result of direct and honest feedback. This particular business doesn't inhabit or share that particular value.
I'm quite confident they hope I just go away. I'll be glad to. I'm equally confident that SpareRoom's nefarious business practices won't
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Empty.
I'd posted and been paying the weekly fee for almost two months posting the room for rent. I got...
Hi Jesse,
We're sorry to hear SpareRoom wasn't the service you expected or enjoyed using, As an advertising platform, we have limited jurisdiction in what we can enforce users themselves actually doing, even if we've provided lots of tools and tips along the way for them. We're adding to these continuously in order to improve the overall experience, so we're sorry to hear the current ones weren't quite right.
Our custom systems also help to detect and warn anyone of any users we believe to be non-genuine and the majority are removed before they get onto the site, however, it may be the case more sophisticated untoward behaviour is detected at a later stage, though we do immediately remove the accounts concerned and advise any user who may have been in contact with them as soon as possible.
We're bringing as many parts of the web service to the apps as we can as they have a different set up due to the nature of the platform type they are, so it can take a little longer to bring certain features to them that work on web but are not formatted for apps - yet! If you have any particular features you'd like to see on the app that are not currently there, do let us know as it may be something we're currently working on or can add to our feedback considerations for apps.
We can see your upgrade was refunded in full, just to clarify once an upgrade does come to an end, the service will revert back to the free version so there will be early bird ads in the results again, which is correct according to our terms and conditions.
We recognise SpareRoom may not be for everyone, though we hope you'll give us another chance in the future as we're always implementing new features and improving them to bring the level of service our users ask for and expect and appreciate you taking the time to let us know your thoughts.
If you do need any further help in the meantime, our team can be contacted at customerservices@spareroom.com or on 877 834 2909 and they'll be happy to help.
Best wishes,
The SpareRoom Team