Phil S.’s Reviews of Drones Etc & more

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Drones

6/8/17

Had a slight mix-up with our original order. But after talking with Jason, he was very helpful in explaining the situation and doing whatever he could to make it right. Appreciate the great communication and quick attention to fix the issue. He followed through as promised and got us our order delivered just in time before we had to leave on a big shoot. We recommend Drones Etc. and will be looking to place our future orders there as well.

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Jonathan B. – Drones Etc Rep Over a year old

As I tried to explain to Phil, we get on average $10.000 a day in fraudulent sales. I don't have enough time in my day to go through every single order and let people know why their orders were cancelled. If I had know before canceling the order that his order was legit, I could have worked with him to submit proof of identity so that our fraud prevention team could take a closer look. But when his order came in, they flagged it as fraudulent because his billing address wasn't correct. With our website, once an order is flag as fraudulent and is cancelled, the site doesn't notify the customer that their order was cancelled because they will simply try again with a different person'a card. So by me not letting Phil know that his order was cancelled, I do feel bad about it, but 8-10 orders a day where people are trying buy my products using stolen credit cards - I will try to spend my time with real customers. If I am a bad business owner because I don't accept fraudulent sales and that I take every measure to make sure our customers are protected from identity theft, then what is going on here?

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