Thumbnail of user pissedo26

pissed o.

Contributor Level

Total Points
2

1 Review by pissed

  • HG-Hydroponics.co.uk

12/12/14

Paid for goods.
HG asked for additional shipping funds which I asked for an invoice which the seller then ceased all contact. I then saw they are scamming others and demanded refund and told them I was aware of their scamming. My emails are now being ignored.
The police are now being involved to recover funds and prosecute if possible.

http://hg-hydroponics-scams.blogspot.com.au/

Report online fraud
http://www.actionfraud.police.uk/report-a-fraud/how-to-report-a-fraud

Thumbnail of user chrisa94
chris a.

Good Day, I am the new Manager at HG-Hydroponics and I am very concerned to read about your comments, but i don't believe the statement to be true i have looked in to all orders to australia around the time of this post to. If you have any outstanding problems or feel you still have an outstanding issue please feel free to contact us directly at info@hg-hydroponics.co.uk or call us on 0845 643 5523. Our live chat is also on until 12am most evenings. Problems can always happen in transport especially with international over seas orders in regards to customs, delayed orders and various other influences out of our control. We are always here to help, and are available online 7 days a week. If you can contact us directly with your contact details and order number etc i can re look in to this matter for you and hopefully we can work together to resolve ay outstanding issues. In regards to us apparently scamming others, it has been brought to my attention that numerous other small companies have been trading under our brand and name and possibly leading customers to believe they are associated with us. This is an ongoing issue that we are dealing with in uk courts and a problem we are taking very seriously, we also have a number of complaints online that appear and have been proved to be left by local competition business's who feel they have been left out of pocket by our business growth online, However as mentioned genuine problems do happen so if you feel there is anything we can help you with or genuine problems that need resolving please immediately contact us. We ship thousands of orders a week to all countries around the world 6 days a week with a 99% success rate but are constantly trying to improve our service at all times.

pissed Has Earned 2 Votes

Pissed O.'s review of HG-Hydroponics.co.uk earned 2 Very Helpful votes

pissed hasn’t received any thanks yous.

pissed doesn’t have any fans yet.

pissed isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user andriuss1
8/23/16

It's been two weeks since you confirmed that my goods are shipped and more than two months since...

Thumbnail of user tomf66
1/18/16

I ordered a PC gem row box from these. After that I read the reviews on these websites and I was...