Reatha S.

While getting a facial at the Culver City location, told the lady giving me the facial that it was burning. She immediately removed it. My face being very sensitive we decided to just wash off all product and to put some soothing moisturizer on it. She said she would leave something at the front desk for me. When I checked out there was a small package for me with moisturizer and sun screen. I use the products for a few days and my skin was peeling like from a sunburn. The products were working and my dead skin was coming off very nicely.

I went back three days later and the same manager was there and recalled the incident. She went in the back and came out with another escapologist who asked what did I want and I told her that just a little sample bottle of the calming cream that I had gotten the other day. After taking a quick look at my face she said she could not help me and that I should go to a dermatologist. I wasn't complaining about the burning or even the way my face was peeling just wanted a little bit more of the cream I would've gladly paid for it. She said she couldn't recommend anything and that I should see a dermatologist. I took it to mean that she wanted me to go to a doctor and then of course, naturally I would have to sue because it's not my fault that I was going to the dermatologist. My opinion was it was no worse than a mild sunburn and I really liked the cream, I would've paid for some. She made no attempt to help me. Her name is Rita, I had gotten a facial from her before and was not pleased. I am going to have them put on my file that I am never to have to speak to Rita ever again. Poor customer service, rude, and basically suggested that I should sue for a minor peeling after a facial. Rita does not give a good facial, I've had her before, and she does not give good customer service. I love my masseuse, and my regular escapologist, that is why they even get 2 stars. Avoid Rita if you can!