Rhiannon J.

We bought a fridge and a washing machine and paid for premium delivery and removal because we have 5 sets of stairs in our apartment building.
For starters they told me the fridge was coming the next day so I took the day off work to wait for delivery they said they would give me 3hrs notice. It never turned up and when I rang at 3pm they said it was never coming and they couldn't get it there until Sunday. Apparently salesman's fault I should have been contacted.
They dropped off the new fridge and washing machine and refused to take the fridge said they needed more men. They said don't worry you won't pay extra we will get someone to collect during the week. No one came or contacted me. 4 phone calls the next week and they said they would organise someone to collect the next day. No one showed again. Last phone call to ye refused saying there are new toll legality's about taking fridges downstairs. Now I'm stuck with a fridge in my lounge room. Worst service ever. Don't buy from them. I've read so many bad reviews that I wish I read earlier.