Grant C.

So like most people I saw the commercials I went to check out better help and I am on extremely low income Social Security and food stamps Etc can barely afford to pay my rent I noticed they had a financial aid section where you can apply to get a discount well I did and it wasn't a discount at all it's a joke they still expect you to pay almost $60 a week which is absolutely outrageous considering us on low income can't even afford that so it's not any financial aid it's just another door slammed in your face with a company that claims to help people but lacks compassion and understanding. If you're going to claim to help people on low income it should be like 10 or $20 a week if that I don't care if people think that's ridiculous you know what's ridiculous is being on low income barely being able to pay your rent barely being able to pay your phone bill paying all your bills and you're left with maybe $40 after everything and then being told by a company here's your reduced cost for the small price of $200 a month absolutely ridiculous. With this horrible economy nowadays I'm surprised anyone can even afford the regular price.

So when I asked Assurance Wireless to send me another phone they told me that they were going to send me a bigger screen nicer 5G phone what did they do it just came today and it's another piece of garbage a name I've never heard of looks basically no different from the one that I've had from 3 years ago I'm so sick of these companies lying to our faces and they just get away with it they need to be held accountable I recommend everyone if you're looking into getting a low income phone do not use Assurance Wireless avoid it at all cost they don't live in Integrity they lie to you they hang up on you they treat you like garbage their cell service is horrible their phones are even worse and their employees don't treat you very well either there's other companies out there that I've heard of that actually give you something that's worth it and treat you better it's interesting that this is connected to T-Mobile supposedly and yet I've had amazing support through T-Mobile over the years with my other phone but Assurance is garbage the worst company out there for low income phones avoid at all costs save yourself some time and grief and deal with a company that is Kinder more understanding actually cares about their customers and doesn't treat you like a second-class citizen just because you're on low income Assurance Wireless should be ashamed of themselves but to feel any shame or guilt would take a heart and a conscience