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I booked a hotel through Hopper. Tried to cancel two weeks before the stay, and they told me it was non-refundable. They said the hotel would have to approve it. I talked to the hotel and they told me they couldn't refund it because Hopper took my money. Then I asked Hopper to reinstate my booking and they said they cannot do that. What? So, I'm out a room and $1000.00 DO NOT USE THIS COMPANY! THEY ARE CRIMINALS! YOU GUYS SUCK. THUMBS DIWN DOWN DOWN.
Tip for consumers:
If Hopper would have asked me about cancelling with no refund BEFORE they actually cancelled on their own, I would not be out $1,000.00 now!!!
Products used:
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I have tried four times now to cancel. I just got another order! I love the makeup, but I can't keep buying something that I am overwhelmed with already! I am going to look into pressing some kind of charges!
Sally S.'s review of Westmore Beauty earned 5 Very Helpful votes
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We’re sorry that you had a poor experience with your hotel booking on Hopper. Please reach out to Hopper Support for further assistance via the Contact Support Form found here: https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o
We hope to see you again on the Hopper app soon!