I ordered a refurbished Knoll ReGeneration chair from this company. When it arrived one of the arms was broken off the chair. The company agreed to send a replacement arm. It too arrived broken around the screw holes. The company asked for pictures and I obliged. They tried to tell me that the crack at the screw holes is normal, clearly gaslighting. The only good part of this order was that they sent a return label for the chair. After they received the chair they did not complete the refund and I had to enter a dispute with PayPal to get my money back. Do not give this company your money