They have a very strict return policy and do not try to go above and beyond given these unusual circumstances of these times. My husband and I tried to be ahead of the game given all the COVID delays and ordered lighting in advance - it took our contractor more than 2 months to start due to all the COVID delays. We spent $2000 with them and wouldn't even CONSIDER giving us a credit or anything when one of items didn't work for our space. VERY DISAPPOINTED and I wont be purchasing anything from them in the future