S L.

I inquired about an area rug. Online it says they have 3 in stock and that in stock items ship within 2-3 business days. I did the online chat and had the rep make sure they did in fact have it in stock because I know that other stores were sold out of this particular area rug. She confirmed that they did in fact have 3. On the 4th business day, when I did not receive an email notifying me of tracking information, etc. I did the online chat to inquire about the status of my order and when it will ship. I was told that the items was out of stock and that it would not be in stock maybe for another 8 months or so. I then asked for a refund to which she replied that I would have to wait until they cancel the order with the manufacturer before they can issue me a refund. That is VERY POOR customer service. If you don't have something to sell me, you need to refund me my money immediately, not hold on to it until you can cancel the order with the manufacturer.