S S.

I've bought two dresses so far in two different orders and neither was the right style and fit for me. Many of the dresses I would have liked to try were already out of my size. I'll try again next season.

Excellent customer service on the phone, with helpful advice and follow up. Returns take a very long time and can't really be tracked. Still waiting on two returns in progress.

I agree with other reviewers. Yes, everything is different with the pandemic, but two orders in a row they cancelled my online order after over a week. They said the items were out of stock, but they're still selling them on the website.

No customer service phone number - really? I can't think of any company that cares about its customers without a phone number. Their "help" line via email is pointless. It took 5 tries to get any answer at all, then it was a "nice" and totally meaningless answer that didn't answer any of my questions.

Their website has a lot of marketing about making masks, but they don't really support it. I'm making masks to give away with other people in my church. YES, it really does matter Joann's that you make good on items you sold to me. For my first order it took me 2 weeks to scrounge around and get what I needed from neighbors. I should have learned! My second order is partially "cancelled" (by Joanns), 1/2 "in process." No answer from their help line about any estimates whatsoever about when the items might be available.

Truly lousy, uncaring service no matter what they may try to tell us.

Consistently the member services are terribly staffed. Very nice people, but with no information or authority whatsoever. They have never once been able to resolve a problem with membership issues, web tech issues, payments for "special services" that were never delivered.

They gave me a free year's membership to make up for one of the latest wastes of time. After 12 calls, emails, web and chat room inquiries, not one issue answered or resolved about a "brain health" test they charged extra fees for. I took it, the website acknowledged it, but results were never available.