Staci R.

My mother has unfortunately rented from RW, we should've known that when she wasn't allowed to even visit or view the property prior to lease move in date. She pays almost $2000 in rent and every time she has issued a maintenance request they respond with a list of things she needs to do first before they will even consider sending someone out. She has been asked to check electrical wiring, climb in the attic (she is almost 70 with one working leg) and since she can't do these things to "troubleshoot" for them, she has to just go without it repaired. She currently has no heat in 30 degree temps but they feel as though she should climb in the attic and try to repair it herself first. It's always a foreigner we speak with and they have zero regards to anything we say. WORST MISTAKE SHE EVER MADE.