RentersWarehouse

Tony did an awesome job keeping me updated at all times with the process. I live out of state and Tony gave me a peace of mind. He handled all the details for me, answered all of my concerns and was in constant communication with me. Excellent customer service.

Since they took over the rental property I live in. It's been nothing but headaches and heartache. They've lost multiple payments I've given them. Never maintain the property no matter how severe. Constantly send threatening letters. Every time I call or contact them every person I talk to has no idea what's going on.

Terrible company they never call u back even when they say they will they let tenants put holes in walls burned counter top holes in doors cutters had plants growing out of them at that just a start melted siding trash everywhere

Their attitude sucks and I mean sucks! They think they are doing you a favor when you buy their stuff. I went to a couple because I thought it's a one time thing but it isn't. I will tell all my friends how rude the owner and staff are and not to go to any of their.

I have tens of thousands of dollars in damage and this company cannot even call or email me back. My property was rented to drug addicts, pimps and hookers. No one at renters Warehouse even cares. They did not want to evict and still kept taking my money. Evidence of drug use, child abuse and domestic violence.

I waited for 2 weeks for the property to be listed on the website, then put the application in and after I paid the app fee, got turned down for the breed of dog I have, that should be noted on the application before you even apply. They keep your money saying non-refundable. Very unacceptable and highly pissed waste of time and money, when I could have known before hand that they don't accept pitbull breed dogs. Arvis Sullivan was ok but doesn't know to much about the application process, she could have told me beforehand they don't accept pits but I guess that's how they make their money, False pretense and misrepresentation!

They double charged me 1000$ rent. When I explained to the woman that I had kids to feed and couldn't afford to be out 1000$ dollars. The woman LAUGHED AT ME. Now its gonna take ten business days to get the money back that renters warehouse STOLE from me. Will NEVER use this company again. It's been headache after headache and noone cares. Biggest joke of a company I've ever dealt with.

I had the home profesionally cleaned upon move out and I cleaned for every showing - yes - for sale while we lived there. They still charged me for doing it again - $500 cleaners, $300 carpet shampoo. I already did this. They will take any funds they can get a hold of and won't let go no matter what. Glad they finally have their greedy hands out of my wallett! NEVER AGAIN!

Here is the letter posted on my door the day after I spoke to the property manager. They are very threatening and intimidate tenants.

No one in this company knows what is going on! In our rental home the sprinklers have been broken for over 6 months, instead of replacing them new company's keep coming out to see if it will be cheaper. But homeowners association wants to charge fees and I am responsible?

They have missed deadlines related to inspections, and license renewals. It is impossible to contact with anyone directly. Instead, you are connected to a switchboard which sends a message to the individual they believe needs to be contacted. Then- you receive an email where nothing can be properly discussed or explained. Terrible.

I rented for 7 months from renters warehouse. I made a few calls to them about doors and a microwave door. In the process of moving and giving my new address I get a bills in the mail from renters warehouse saying I replaced a door that I never replaced nor touched. In all they sent the bills. If it was me I would never rent from them again. I would rather stay homeless than rent from them, and to top it off I am a veteran of war and they do not care at all, all they want is your money.

These people have created a maze of emails, calls and photo submission requests and cannot call themselves "property managers" but pimples on the butt of progress. No one can live daily life and keep up with the negligence that RW expects people to live with. The owner went right along with them. My God! The property was not move in ready by any stretch of the imagination with no hot water, working electrical outlets, leaking sinks and a cockroach infestation that took 3 treatments to get under control. Meanwhile, they taunted me with the amount of problems and telling me I'm not allowed to talk to the owner. What? They disregard the Landlord Tenant Act and in my case the owner did too. Wow! This has got to be against someone's moral code or law somewhere.

Renters Warehouse is doing fraudulent activity. The reason I say this is I pay my rent on time each month and Renters Warehouse is taking my payment then sending me emails saying they haven't received my rent and adding almost $300 late fees each month. When I call to speak with the representative the secretary take my name and number saying they will return my call but Renters Warehouse never return my calls. I been calling for over 2 months so far leaving messages no call back yet. This is one company I would never recommend anyone one to for renting or to rent their property out for them, they will just scam you all, please don't trust them.

We had a sewage leak in our basement due to a worn out sewage pump. Not only did it take a week for someone to come out and look at it, but Renters Warehouse sent out their "maintenance guy" Craig who then called a plumber to come fix it. We were charged over 2000 dollars to replace the pump, which I thought sounded a bit high. When I spoke to the plumber while he was repairing the pump, he informed me that this job cost less than 1000 dollars. Therefore, we were charged an outrageous fee by Renters Warehouse on top of the cost of the job. Not only that, but they had to tear up the carpet and told us they would send out a carpet cleaner to clean the SEWAGE out of the carpet. It has been two months and the carpet is still torn up and no shampoo service has come. We are literally living in a sewage leak and were charged for it and RW has failed to do anything to clean it.

I should have known when we moved into the house with it being not cleaned and walls not painted with holes in them that we were making a huge mistake by doing business with RW. Don't make the same mistake we did. Choose another property management company.

This is not a company in favor of tenants. I moved the location was not as clean or painted as a typical apartment move in so as a townhome I figured it was just different and move relaxed. We also moved in the middle of the pandemic (May 2020) and overlooked many things: yard was wildly grown and a mess, front door frame loose ( had my step dad fix it), bedroom door Locked me out and I had to replace it due to no other way but busting in. (No issue there But wish it wasn't the case.), and the foundation and walls in garage were cracked. There was no fresh paint job.

So come renewal time I get Paper work to resign then a week later a notice to vacate due to "unknown reasons." I asked If I did Something wrong and I was told no it was just landlords choice and I had 30 days.

So I move out and leave the house exactly as I moved in. Clean no mess but the average picture holes or so.
Move out fees are ridiculous. I get charged for not painting when it was not painted freshly in my move in. I get Charged for a door frame but that was not my damage. And garage fee for the damage that was already there. And i get accused of stealing a bike that was in the attic. Im a single mom, why would I ever go to the attic, I've seen too many scary movies for that! You can not accuse theft when it is false and there is no actual proof.

The move in rental never had a move in inspection, the realtor just gave me keys and left. I should Not be charged for issues that were there before my 12 month lease!
Do not use them! You will be either an upset tenant or upset landlord.

Each time a tenant submits a work order, Renters Warehouse asks me what I want to do - this infuriates me because I shouldn't need to tell them how to manage a work order at a property - that's property management 101. It's the same each time: Confirm the issue, get pictures, and get several professional opinions and quotes.

Renters Warehouse wants to send one preferred vendor, not get additional vendors involved. It's a scam. In each of the 3 times that I allowed Renters Warehouse to send their preferred vendor, that person is the most expensive bid and wrong about the diagnosis. I still need to find vendors on my own, vet them and their knowledge, coordinate meeting times with tenants and vendors, and arrange payment. I literally have no idea what Renters Warehouse does besides tell me the tenant put in a work order. They're completely worthless to me.

I fear their bad property management is by design because it takes work to be this bad 100% of the time. I'm going to have a lawyer look at the contract I signed with them because I know this company is up to something.

I had carpets and house professionally cleaned. No holes in walls. Normal wear and tear. There was a small burn on laminate countertop from pot. They charged me 1500 for painting and 3500 for a new Granite countertop and backsplash. The counters were not granite. They were 50+ years old laminate. That is illegal to charge for normal wear and tear to paint, and to charge for a brand new expensive counter and backsplash for a small burn on old laminate. It is wrong and I will fight this. Please do not trust this company, they will burn you in the end. You will not get back your security deposit. No matter how nice you leave it. Look at image, it was in great clean cond less small burn, cost me over 3500! Theives

Here I am sitting at home it is May of 2020.
My last contact with Renters Warehouse was in July of 2019 when we stopped using them to rent out our home in Surprise, AZ.
Why? They cost us over $8000 from two Evictions of tenants that were never made to repay.
But the reason I am writing this today is because as I mentioned above the last contact with them was in July of 2019 and at that time after the walk through, they said we owed no monies and our account with them was clean.
Yesterday they send me a email that in June of 2019 I authorized A/C repair for that residence, True I did and so I figured that invoice was paid with the last months rent as they always took maintenance owed invoice out of the rent paid to my account.

I am shown an invoice dated 02/2020 for $237.00 for work done in 06/2019, WTF?
I call Renters Warehouse and they Blame the vendor and say I owe the money and if I don't pay, the Vendor Will Put A Lien on the Property. Again, WTF?

I know this vendor as I use them for my own home A/C maintenance.
I called the vendor and they sent me the actual invoice they sent Renters Warehouse at the end of June 2019.
Now Renters warehouse had been blaming the vendor for two days as I argued with them, they kept saying the vendors accounting office had a problem.

But A/C Doctors was not the problem and they waive that fee because they also knew Renters Warehouse was Lying and I offered to pay them on the phone.

This is NOT the First Time Renters Warehouse has tried to Lie and Cheat money out of me.

RUN, don't walk, away from any listing run by this company. They are quite literally the worst company I've ever worked with (even worse than Xfinity and we all know that's saying something). I recently rented a house managed by RW. I waited until I got my deposit money back to post this review because I would not be surprised if they withheld it based on this review (they're that crooked). Anyway, when they feed you the like that their purpose is to protect both you and the landlord, it's complete bull $#*!. We got charged several hundred dollars for "backyard damages" and the yard looked like $#*! when we moved it. There was a period pad stuck to the side of the house, that's how $#*!ty the yard was. Anyway, when I asked to review the video footage and photos from move in to compare the yard then to the yard when we moved out, they told me they cannot do that and that "it's the landlord's choice how much to charge". So what the $#*! is the point of RW? What was the point of the walk-through before move in? What was the point of all the video and camera footage? Absolutely nothing. All they want to do is butter you up to sign the lease and then $#*! you over. Don't be stupid like me. RUN, don't walk from any listing managed by this company.

They placed a tenant for 3 years of contract and they didn't do yearly inspections as supposed to do. I requested several times to do inspection, what they told me was unbelievable. They told me they are in short stuff, therefore, they will do the inspection once the tenant move out, but in the contract they said yearly inspections. The tenant moved out and left the house in a big mess and did not pay for the last month's payments. Renters Warehouse failed to collect the money or pay for the damages. It costed me alot to fix the house please do not go with Renters Warehouse if you are a house owner or tenant.

Renters Warehouse does not do a very good job of communication. They do a great job of taking your money and not calling you back or returning emails. We rented a house through them and had a lot of issues with the house relating to repairs. Renters Warehouse failed to return calls and emails requesting repairs. But they made sure on the first of the month they collected rent. The biggest issue we have is the home owner notified Renters Warehouse they were selling and our lease needed to be terminated early. That would not be a problem had Renters notified us. They finally did only to tell us "oh well we forgot to tell you but you need to get out of the house". When we showed our contract to them and said they had to give us proper notice they didn't care. We dealt with Todd Barton, a real piece of work that guy is. We do not recommend Renters Warehouse. Save your money and go somewhere else that looks out for Botha parties not just themselves.

Started renting with another company, but lease was (sold?) to Renters Warehouse. Immediately, administrative fees started piling up (Im disabled, with a housing voucher). The sewer lines needed fixing, as sewer gas filled the house, everyday - for SEVEN months. When a lake of sewage and poop backed up into this basement, finally, they let it sit for an ENTIRE week before they fixed it... then slapped ME with the bill for fixing it! The problem existed before we moved in.
They do not address maintenance problems on weekends. When they DO decide to address problems, there is a giant lack of communication between admins, owner and maintenance teams. It's an ABSOLUTE NIGHTMARE! I did NOT choose to do business with them, but I am paying a heavy, heavy price for having been a tenant in contract with them.
Very unprofessional and EXTREMELY inconsistent.
RENTERS, BEWARE-HOUSE!