Keenan M.

We had a sewage leak in our basement due to a worn out sewage pump. Not only did it take a week for someone to come out and look at it, but Renters Warehouse sent out their "maintenance guy" Craig who then called a plumber to come fix it. We were charged over 2000 dollars to replace the pump, which I thought sounded a bit high. When I spoke to the plumber while he was repairing the pump, he informed me that this job cost less than 1000 dollars. Therefore, we were charged an outrageous fee by Renters Warehouse on top of the cost of the job. Not only that, but they had to tear up the carpet and told us they would send out a carpet cleaner to clean the SEWAGE out of the carpet. It has been two months and the carpet is still torn up and no shampoo service has come. We are literally living in a sewage leak and were charged for it and RW has failed to do anything to clean it.

I should have known when we moved into the house with it being not cleaned and walls not painted with holes in them that we were making a huge mistake by doing business with RW. Don't make the same mistake we did. Choose another property management company.