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Bought this shirt and wore it twice and it unraveled at the bottom. It was only washed once. Called customer service and they want me to pay another $9.99 for a shipping label to ship it back to them for a refund or replacement. I have already bought a replacement hoping they would take care of the issue. Not so. Not recommended. I have bought tons of shirts from them and never had an issue. First time there is an issue they just want more money after I have already bought another one. My mistake!
Tip for consumers:
Customer service was horrible when I called.
Products used:
Shirt
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I let this go. But this popped up today. And I can see I'm not the only one who was screwed by...
Paid for a three month membership to get free shipping and a 10% discount on orders. Forgot to...
I do apologize for any frustration caused. Since you have had this item for more than 30 days it cannot be considered a defect. You are able to send this back with our Beer Guarantee. We gave you the option of purchasing a label with us but suggested that since you are only sending back one item, purchasing a label with USPS or another carrier would be much cheaper.