Sui A.

If I am able to give United a zero star, I would. I flew on United Jul 12th, flight suppose to leave at 7pm, they claimed they left at 7:30pm but sat on the runway for over an hour. It did not truly take off until past 8:30pm, so they lied about taking off. In addition, the flight was the most uncomfortable flight ever, there was no wifi, there as no snacks left by the time they got to my aisle, and the guy next to me kept putting his leg next to mine because it was so tight. I felt like I was being sexual harassed. Other airlines like Delta and Alaska Air lets you take a carry on without charge, not United, they give you the worst kind of flight and charges you every penny they can. I called to complain but they did nothing for me, not the greatest customer service. If you can fly other airline, that would be better than United!

Quick and got a service person to talk to but take too long to get the rebate.

I called 3 times about charges that is incorrect to my bill, This continues to happen for months. Everytime I called, they tell me it is resolved but then lie how they want me as a customer and yes me to death with saying they will take care of everything BUT they just lie to get me off the phone and then nothing happens. This is the worst phone service place to go to, I would not recommend T Mobile.