SurprisedCustomer R.

Absolutely terrible service. We booked a boiler service last week and have an email to confirm the appointment as well from British Gas. On the day of the appointment we kept getting messages that the engineer is on their way and then no one turned up.? On calling them, the first customer service agent just hung up when I explained them the situation without any reason.
Second customer service agent says that the engineer visited the wrong house and then returned. Without even calling us, the engineer went to some wrong address and without even verifying, just went home.
And now British gas say that it was a misunderstanding and that they can only book us an appointment after about 2 months? This is really sad and depressing state of affairs.
Now they are saying that they had some issue with the address entered in their system? Which is a typo from their end even though we are existing customers and our details on the account have never changed. So why only during booking this appointment the address changed?
I can't believe they are rated 4 stars. Incompetence and poor infrastructure. Really terrible and we are now stuck trying to arrange for service on short notice with the risk of boiler warranty lapsing.

We had ordered for sugar free cake from their website to be delivered for an occasion, since the customer is diabetic, however, they said on the day of delivery they don't have sugar free cakes. And that we should let them send a normal cake. So obviously we said that since the customer is diabetic and on insulin, we need sugar free cake only, and that was promised and is in the order receipt as well. So they said they can only give us store credit, which is ridiculous, since we only required sugar free cake as per the order which they don't have. Later, they said ok, that they will refund the money, however, till date we have not received any refund and no communication from the company. They do not answer phones, and are not reachable. It is disappointing how such a company is still allowed to function in this country. In any other country this would have been shut down a long time ago. Just disappointing.