Suzanne H.

I was given Selfridges vouchers that can only be used online so I decided to save them to spend in the sale.
When the sale started I noticed that several brands that are on sale on their own websites and in Selfridges and other stores weren't showing as being on sale on Selfridges online.
I reported to them and was told they were aware of the issue.
A well later I pointed this out to them again as it still hadn't been resolved.
Now it seems their resolution of the issue is to remove the sale from the website altogether!
The worst customer service I've seen for a long long time!
What sa disappointment!

Went on to sky vip app on my q box today to find an offer of sky multi room for £3 a month.
Decided to take advantage of it and ordered on screen via the offer page.
Then checked my account for order status only to find they are charging me £8 a month!
Rang them up to ask them to sort it out and they said there had never been an offer for this and basically called me a liar!
Absolute thieving offensive scum bags!

The worst experience I have ever had with any company!
I purchased a sofa from them which I received 12 months ago. Within two day the sofa started showing signs of faults - the leather was stretching on all of the seats and in parts on the body.
I contacted them straight away and they said they would send someone round to have a look, that took months and when the independant inspector came he said the quality was dreadful.
After tens of phone calls, DFS agreed to exchange at which point we decided to go for a different sofa which we ordered in the October so this process took six months!
We received the new sofa three weeks ago and this process also took six months!
Twelve months to replace a faulty sofa and now they won't give me a refund for the faulty one they took away!
After several phone calls with promises that someone will contact us no one has!
I will be reporting them to trading standards and possibly reporting there theft to the police if I don't hear back very soon!

I have been with eBay for decades and have an excellent record selling with them. Tried to open a new account and they permanently suspended it! They wouldn't tell me why and we're extremely rude. Absolutely shocking behaviour! I am going to trading standards about this.