I ordered a mattress from Beds.co.uk and waited two weeks for deliver, then had to stay in all day for a delivery due from 10-2. Long waits on telephone and unhelpful. When bed arrived they refused to carry it to the bedroom on first floor - I offered to pay extra but they laughed and left double mattress in the kitchen. I am unable to carry it up myself because I suffer from Fybromyaligia. Will need to wait until next week to get help. Had I been told they would only deliver to door I would have used a different company. When rang to complain they said delivery guys should have taken up mattress and called them to ask them to return to make correct delivery. They then hung up.
Dear Suzanne,
I am sorry to hear you were unhappy with the delivery of your item. We would like to rectify this for you, if you could contact us on 0121 526 7305 or provide an order number via private message that would be great.
Kind regards,
Terri