I ordered approx $300 worth of presents on 12/7/19 it is now 12/22/19 and I have nothing no shipping updates nothing. When I called on 12/11/19 they told me if I paid to reorder I would get it by Christmas but wouldn't get a refund until the other order was returned! So I'd be into them for $600.00 with nothing to give my kids for Christmas! Never order from them they are a joke!