Absolute Dumpsterfire of an operation!
1) They sneakily slip in "Route Package Protection" into your cart at checkout.
2) They intentionally drag their feet on processing/shipping
3) Customer has an issue with their order... albeit late, mis-shipped or frankly NEVER shipped- then they use this "Route Package Protection" as a scape goat!
4) They wash their hands clean of any responsibility and defer all interactions form hence forth to the foreign, third party "Route" employees.
CLASSIC SCAMMERS!