Ted L.

I ordered a new miter gauge and fence (Rockler Brand) I saw that the banner for Covid-19 was displayed about how they handle their products etc. and moved on to the checkout page. I completed my order and while looking at the shipping options, I opted for 3 day delivery added an additional $36.00 + to the order and completed the order. No where did it say anything(during the ordering process) about slow shipping due to COVID. About 3 hours later I get a we can't fulfill your order timely due to Covid email. I tried to reach out to the company and cancel the order as I was left with the impression that shipping from them would be several days out only to be told the Covid disclaimer is on their website. My online chat with Miss No Service about cancelling the order was 1. It's shipping today 2. We can't cancel the order 3. You knew about the delay. I showed her that it wasn't 1. I wouldn't have received the email. 2 no disclaimer about Covid during ordering. Her answer: "Yes it is" Have always had trouble with Rockler shipping. But I thought if they were as big as they seem then It was just part of the process. I won't ever buy from them again. Rude childish customer service. No willingness to be responsive to the customer.