Thomas C.

I was having trouble with my carbon dioxide detector. It was chirping. I changed the battery, and it still chirped. I attempted to call to talk with someone, but one automated call tree after another connected me with someone who did not speak native English. I gave them a try, but with me repeating, and them repeating, it was painful. I tried "chatting", which is even worse. I've burned two hours on this and the best answer I have is to change to another company. ADT should charge a dollar more and hire someone in the U.S. I gave them one star because sitejabber would not allow me to give zero.

After taking time off work and spending a ton of money in preparation, VTrips wrote to us 4 days before departure saying they want more money. My wife spent 30 minutes on hold, and then I spent 40. At the end of 40 minutes, I received a message saying I was next in line and was promptly disconnected. I strongly recommend that you do not book here. They are unlikely to be in business long. If you work here, I recommend you start looking for alternate employment.