Thomas V.

I hired Professional Web Experts to add several features to an existing website which they eagerly said they could do. After filling out their basic project requirements form and being promised 1 on 1 meetings with my project designer there was very little communication except via email usually initiated by me.

They first misinterpreted my requirements to work on my website, and instead began designing a brand new very basic "canned" website. Do to the poor communication I was very confused as to what they were doing at first. (I thought perhaps this was some concept designs for my site)

Next they were moving so slowly that I actually completed one of the tasks they had been assigned (hey less work for them at the same price) After five weeks of doing nothing I had requested, I questioned if they were even capable of working on my WordPress website, which they said they could do. At this point gave them access to my Dev website and they quickly installed one paid WordPress plugin, and never provided the registration information so I can't use it on my production site.

After an additional three weeks of access on my Dev site their developer did nothing else besides the initial install of the one plugin (5min of work).

PWE issued a full refund, and offered ~$1200 in compensatory services after I severed my business relationship with them. So I have bumped up this review by two stars since they did appear willing to remedy this mistake by their employee as best they could.

Had all necessary services I was looking for, for my small business site... at a good price!