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I have had a faulty broadband connection for over 4 weeks. I have contacted them numerous times and it is still unresolved. They will take no action unless you have the time to pester them everyday. Service number is a chargeable geographical number, but I waited in a queue for over 20 minutes before speaking to an adviser who spent another 20 minutes before telling me the line had passed all tests. On one occasion there was no broadband for over 12 hours, connection drops typically more than 4 times a day. When there is a connection it is slow 6Mbps instead of advertised 36Mbps.
Tip for consumers:
Avoid at all costs. Better off paying slightly more to a different provider.
Products used:
Broadband
Tim C.'s review of PopTelecom earned 4 Very Helpful votes
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