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Second time around with this company first time was great but it was pre-Covid and they actually provided service. Now technical services only by their leisure via an online email system. We were unable to get technical support in order to best assess what filters to replace our initial package with. The plumber and water specialist took the best guess so we placed the order. One of the filters seems to be faulty and would not work regardless of pressure. Multiple emails back-and-forth each one which took a couple of days for them to return, resulted in nothing other than trying to blame the customer. Ultimately they pointed out they they have a no refund policy and that clearly we needed better specialists in order to use their product. Arrogant, lazy, and zero concern for their product. Use at your own risk, but expect to be burned.
Tip for consumers:
Serious a gamble to do business with these guys
Products used:
3 out of four filters seemed fine - but who know given the the lack of tech support
Your chat does not seem to be able to follow anything outside of checking boxes
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I bought MaxWaterFlow water system a few years ago. For no good reason, a plastic filter housing...
Very rude customer service when I called about a part when installing my system and when it came...
Hello Todd. Thank you for ordering with Coversandall and rating your purchase experience.
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