Tom M.

I have purchased 3 items from shacksign.com. The first 2 items were fine including a call sign plaque and a small neon sign were fine. The 3rd and most recent item was a larger neon sign that had LED neon lights that changed colors. Unlike the first 2 items, which arrived quite quickly and originated in the US, the 3rd item supposedly originated in Jamaica NY, then next appeared in Hong Kong through a Chinese logistics carrier. The 3rd item eventually arrived 2 weeks after it was ordered. I found the "customer service" helper to be dismissive. When the product arrived, the remote control does not function as intended (does not change from fade to slow to strobe to flash). Worse yet, the product has the "base" with the electronics on top so that the product must be hung from a roof or under a shelf, as opposed to resting on a surface. There was nothing on the website product description that indicated that the product was intended to hang. Further, the quality of the laser engraving is rather amateurish. Sadly, I cannot recommend shacking.com and will not be purchasing additional products.