Tony S.

Paid for a service to assist in my application to Australia, which they provided. I'm not disputing this, even though it cost alot. However on the 28th of October 2022 I paid $4233.31 Australian dollars to cover the government cost to apply for a residence visa once I received my invitation to apply. Unfortunately I never received an invite and on the 7th of November 2023 I asked UIS to remove my EOI and requested a refund for my last transaction of $4233.31 because UIS were just withholding this fee until invite. As I wasn't invited, my fee was not used. On the 8th of November 2023, UIS replied (Daniel Kennedy) but would not process request. On the 15th November 2023 I requested a refund for this transaction again. On the 21st November 2023 I requested for the third time. On the same day, Daniel Kennedy said he would pass the matte onto his supervisor, even though he is the senior accounts manager of UIS Australia. As time passed by, I decided to raise a transaction dispute through the card provider Visa which was rejected due to the merchants proof of service, which I am not allowed to see. I raised a review on a different website explaining this same issue and UIS publicly replied to my review apologising but also stating that my transaction was refunded 2 months ago, (i have attached their reply below) this is a blatant lie and published to make them look sincere. I hope UIS can sincerely reply to this review and provide a refund as is my right.