Traci M.

I wish I could give Sirius XM zero stars, because that's exactly what they deserve after my horrendous experience with their service. For the past 13 months, I've been unknowingly hemorrhaging money to them for a service I never signed up for or used. It's the kind of nightmare you'd expect from a shady operation, not a supposedly reputable company.

First off, their billing system is an absolute mess. Somehow, they managed to link my card to an account that doesn't even belong to me. Despite multiple attempts to rectify the situation, they continued to debit my account without my consent or authorization. It's bad enough to make an honest mistake, but to compound it by refusing to refund my hard-earned money is downright disgraceful.

Their customer service is equally appalling. Instead of taking responsibility for their error and promptly issuing a refund, they offered a half-baked solution that does nothing to compensate for the financial burden they've placed on me. Their idea of resolution? Cancelling the service of the individual whose account was erroneously linked to mine and removing my card details from their system. But what about the money they've essentially stolen from me? Apparently, that's not their concern.

Sirius XM's lack of accountability and disregard for their customers' rights is utterly unacceptable. It's clear that they prioritize their bottom line over basic principles of fairness and integrity. Save yourself the headache and avoid Sirius XM at all costs. There are plenty of other legitimate and ethical companies out there that actually value their customers and provide the service they promise. Sirius XM is not one of them.